The Impact of Integrated Management Systems on Innovation Performance in the Electricity and Water Authorities in the UAE

Abstract

Innovation performance has become a central strategic concern for public utility organisations seeking to improve operational efficiency, competitive positioning, and the quality-of-service provision. A clear understanding of both internal and external determinants of innovation is therefore essential to support long-term organisational sustainability. This study examines the influence of Integrated Management Systems (IMS) on innovation performance at the Dubai Electricity and Water Authority (DEWA), with specific emphasis on the direct effects of IMS on innovative outcomes. The analysis adopts a comprehensive perspective, illustrating how internal organisational arrangements, cultural dynamics, and external support structures collectively shape innovation processes within a public-sector utility setting. A quantitative methodological approach was utilised to empirically assess the proposed hypotheses and to test the underlying conceptual framework. Primary data were obtained through a structured questionnaire administered to DEWA employees selected using simple random sampling. Statistical analysis was performed using SPSS software. The empirical results demonstrate that IMS exerts a statistically significant positive effect on innovation performance. Furthermore, entrepreneurial orientation and government support programmes were found to partially mediate this relationship. The study advances the literature on organisational innovation by providing empirical evidence that highlights the critical role of IMS in fostering innovation within public utility organisations. The findings offer practical implications for both organisational leaders and policymakers, indicating the need to incorporate these insights into strategic decision-making processes. In particular, it is recommended that DEWA further reinforce quality-oriented cultural initiatives in order to maximise the innovation-related advantages derived from IMS adoption.